Requesting a Refund for a Damaged Item
At Blinds 2go, we take great care to ensure your order arrives in perfect condition. However, we understand that from time to time, items may unfortunately arrive damaged. If this happens, we're here to help, and will work quickly to resolve the issue for you.
Step 1: Provide Photos of the Damage
To begin the refund process, we kindly ask you to send us photographic evidence of the damage. This helps us:
- Understand the issue clearly
- Identify any trends or recurring issues
- Improve the quality and handling of our products and deliveries
Please provide:
- Clear photos of the damaged item
- Photos of any damaged packaging, if applicable
If multiple items are affected, please send photos of each one.
Step 2: Submit Your Request
Once you have your photos ready, please contact our helpful customer service team by replying to your order confirmation email or getting in touch through our support page.
Please include:
- Your order number
- A brief description of the issue
- The photos of the damage
Our team will review your request and confirm the next steps as quickly as possible.
Step 3: Refund Processing
Once your refund has been authorised, it will be processed back to your original payment method.
- Refunds typically take 3–5 working days to appear in your account, depending on your bank or provider
- We’ll confirm once the refund has been issued
We always strive to deliver high-quality products, securely packaged and ready to enjoy. We’re very sorry if your item didn’t arrive as expected, and thank you for your understanding.
If you have any further questions or need assistance with an alternative product or replacement, our team is happy to help.