What’s in the Box? (And Where to Find Your Fitting Guide) EXT article
When Your Blinds Arrive, Here’s What to Expect
Each made to measure blind is carefully packed and sent with everything you need to get started. It’s worth checking all the packaging and reading this quick guide to prepare for installation.
What You’ll Typically Receive:
✅ Your blind, made to your exact measurements
✅ A pack of fixings and brackets
These are usually attached to the blind, tucked into the packaging, or placed inside the box.
✅ Access to your fitting guide (see below for where to find it)
🔍 Tip: Fixings are often hidden in small bags or taped to the inside of cardboard tubing. Please check all packaging carefully before recycling.
About Screws and Brackets
- We provide screws with the majority of our products.
- The screws supplied are standard screws suitable for masonry installation.
- If you’re fitting into a different surface (for example, wood, plasterboard, or steel beams), you may need to source alternative screws from a DIY store.
Important to know:
- All of the required brackets for standard fitting are included.
- If you’d like to side-fix your blind and didn’t select this at the point of order, you may need different brackets.
- Side-fix brackets can be ordered separately by speaking to one of our advisors.
All parts you should receive are listed in your relevant fitting guide, so please refer to this when checking your delivery.
Where to Find Your Fitting Instructions
Your fitting guide is available digitally and easy to access in the following places:
🔗 Order confirmation email – includes a link to the correct fitting guide.
📦 Dispatch email – also contains a direct link to your fitting guide.
🧾 Paper copy – some blinds may arrive with a printed guide, but not all do.
If you can’t find the email or you need another copy, you can browse fitting guides by product type on our Fitting Guides page.
Think Something’s Missing?
Before getting in touch:
- Check all packaging — parts can be tucked into the ends of tubes or folded cardboard
- Review your fitting guide — this shows the components you should expect
If something is still missing, you can request a replacement part, and we’ll get it sent out as quickly as possible.
Still Have Questions?
We’re here to help. Just get in touch with your order number and, if possible, a photo of what you’ve received, and one of our friendly team will take care of the rest.